INTRODUCTION
This course covers the requirement to contribute to conflict management in the workplace between self and others, such as staff or clients.
This course covers the requirement to contribute to conflict management in the workplace between self and others, such as staff or clients.
COURSE STRUCTURE
This course is divided in 6 sections with questions posed at the end to reflect on learning. After successful completion of the course, learners will be awarded a certificate of course completion.
LEARNING OUTCOMES
At the end of this course, learners would be familiar with the following:
At the end of this course, learners would be familiar with the following:
- Recognizing the presence of conflict and dealing with emotions.
- The cost and stages of conflict.
- Responding to conflicts.
- Overcoming barriers to communication, gathering the facts, agreeing on and implementing action.
- Problem solving, mediation and negotiation.
- Conflicts that cannot be resolved.
Course Features
- DeliveryOnline
- ModeSelf-paced
- Duration12 – 16 hrs.
- TypeNon-accredited
- CertificateYes
- AssessmentsYes
- LanguageEnglish
- Price Why isn’t the price shown?
