INTRODUCTION
This course describes the skills and knowledge required of a worker with responsibility for supervising the work of workers who are part of a team/workgroup or working alone.
It includes induction of new staff, planning work, monitoring performance and supporting workers to manage their workload.
This course describes the skills and knowledge required of a worker with responsibility for supervising the work of workers who are part of a team/workgroup or working alone.
It includes induction of new staff, planning work, monitoring performance and supporting workers to manage their workload.
COURSE STRUCTURE
This course is divided in 6 sections with questions posed at the end to reflect on learning. After successful completion of the course, learners will be awarded a certificate of course completion.
LEARNING OUTCOMES
At the end of this course, learners would be familiar with the following:
At the end of this course, learners would be familiar with the following:
- Planning and scheduling work.
- Understands the difference between management, leadership and supervision.
- Qualities of a good leader.
- Managing conflict at work.
- Training, coaching and mentoring.
- Meaning of communication bridge and different ways to improve communication skills.
Course Features
- DeliveryOnline
- ModeSelf-paced
- Duration8 – 14 hrs.
- TypeNon-accredited
- CertificateYes
- AssessmentsYes
- LanguageEnglish
- Price Why isn’t the price shown?
