INTRODUCTION
This course describes the skills for influencing and negotiating in a workplace or business setting. It explains the characteristics of people who can effectively influence others and techniques for successful negotiation. It also discusses building relationships that enable cooperation and successful negotiation outcomes.
This course describes the skills for influencing and negotiating in a workplace or business setting. It explains the characteristics of people who can effectively influence others and techniques for successful negotiation. It also discusses building relationships that enable cooperation and successful negotiation outcomes.
COURSE STRUCTURE
This course is divided in 5 sections with questions posed at the end to reflect on learning. After successful completion of the course, learners will be awarded a certificate of course completion.
LEARNING OUTCOMES
At the end of this course, learners would be familiar with the following:
At the end of this course, learners would be familiar with the following:
- What is influence and the factors that affect a person’s capability to influence
- Characteristics of influential people and the behaviours that are used to influence others
- Describing your own influencing style and identifying what influences you
- The different aspects of circle of influence and importance of emotional awareness
- Using active listening to increase understanding and the key components of active listening
- The importance of viewing a situation from different perspectives and understanding rapport building behaviours
- Identifying the differences between aggressive, passive, passive aggressive and assertive behaviour and refusing a request assertively
- Conflict resolution skills and behaviours that help to successfully deal with aggressive people
- Planning for successful negotiations and conducting an effective negotiation
- The tips for outstanding negotiations and aligning conflicting or competing outcomes
- Identify situations in which negotiation is not appropriate and influencing senior managers
Course Features
- DeliveryOnline
- ModeSelf-paced
- Duration12 – 16 hrs.
- TypeNon-accredited
- CertificateYes
- AssessmentsYes
- LanguageEnglish
- Price Why isn’t the price shown?
