INTRODUCTION
This course describes the skills and knowledge required to work effectively in a retail environment. It involves developing customer relationship, managing sales, planning for continuous improvement and managing supplier-customer chain.
This course describes the skills and knowledge required to work effectively in a retail environment. It involves developing customer relationship, managing sales, planning for continuous improvement and managing supplier-customer chain.
COURSE STRUCTURE
This course is divided in 6 sections with questions posed at the end to reflect on learning. After successful completion of the course, learners will be awarded a certificate of course completion.
LEARNING OUTCOMES
At the end of this course, learners would be familiar with the following:
At the end of this course, learners would be familiar with the following:
- Customer service strategies.
- Identifying customer needs, assessing customer’s feedback and handling customer complaints.
- Setting targets and monitoring sales.
- Setting policies and procedures.
- Setting goals, planning and resource management.
- Negotiating supply.
- Developing budget and allocating of resources
Course Features
- DeliveryOnline
- ModeSelf-paced
- Duration8 – 14 hrs.
- TypeNon-accredited
- CertificateYes
- AssessmentsYes
- LanguageEnglish
- Price Why isn’t the price shown?
