INTRODUCTION
This course describes the performance outcomes, skills and knowledge required to develop product knowledge in preparation for the sales process.
This course describes the performance outcomes, skills and knowledge required to develop product knowledge in preparation for the sales process.
COURSE STRUCTURE
This course is divided in 5 sections with questions posed at the end to reflect on learning. After successful completion of the course, learners will be awarded a certificate of course completion.
LEARNING OUTCOMES
At the end of this course, learners would be familiar with the following:
At the end of this course, learners would be familiar with the following:
- Identify information sources about products in a specified area and evaluate them for reliability and validity
- Identify product strengths and weaknesses
- Articulate guarantees and warranties and identify service support details
- Present features of the product which have buyer appeal as benefits to the buyer
- Use a range of information sources to identify competitors’ products
- Establish relative standing of the organisation’s product with the competitors’ product/s and communicate differences to the buyer
- Compare features, benefits, strengths and weaknesses of competitors’ products with own products
Course Features
- DeliveryOnline
- ModeSelf-paced
- Duration8 – 14 hrs.
- TypeNon-accredited
- CertificateYes
- AssessmentsYes
- LanguageEnglish
- Price Why isn’t the price shown?
