INTRODUCTION
This course describes the performance outcomes, skills and knowledge required to manage a number of teams to achieve business objectives and optimal customer satisfaction with service and sales coverage.
This course describes the performance outcomes, skills and knowledge required to manage a number of teams to achieve business objectives and optimal customer satisfaction with service and sales coverage.
COURSE STRUCTURE
This course is divided in 8 sections with questions posed at the end to reflect on learning. After successful completion of the course, learners will be awarded a certificate of course completion.
LEARNING OUTCOMES
At the end of this course, learners would be familiar with the following:
At the end of this course, learners would be familiar with the following:
- Devise sales structures within and across territories
- Determine staff and resource requirements for territory coverage
- Determine sales team service procedures
- Obtain reports from sales teams in relevant detail, format and at agreed times
- Analyse and action sales team reports
- Analyse sales, costs and profits by territory, sales team and customer group
- Determine legislation and requirements affecting sales staff
- Ensure management of sales teams complies with industrial relations requirements and business policy and procedures
- Communicate adjustments or changes required to current price or performance objectives and projections to relevant personnel (in- company, suppliers and customers)
- Support and coordinate sales team meetings
Course Features
- DeliveryOnline
- ModeSelf-paced
- Duration8 – 14 hrs.
- TypeNon-accredited
- CertificateYes
- AssessmentsYes
- LanguageEnglish
- Price Why isn’t the price shown?
