INTRODUCTION
This course describes the skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. The customer relationship would typically involve direct interaction a number of times over an extended period.
This course describes the skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. The customer relationship would typically involve direct interaction a number of times over an extended period.
COURSE STRUCTURE
This course is divided in 6 sections with questions posed at the end to reflect on learning. After successful completion of the course, learners will be awarded a certificate of course completion.
LEARNING OUTCOMES
At the end of this course, learners would be familiar with the following:
At the end of this course, learners would be familiar with the following:
- Ensure customer needs are fully explored, understood and agreed.
- Explain and match available services and products to customer needs.
- Assist customers to evaluate service and/or product options to satisfy their needs.
- Determine and prioritize referred actions.
- Establish effective communication with the customer.
- Ensure appropriate procedures are in place.
- Maintain records of customer interactions in accordance with organizational policies.
Course Features
- DeliveryOnline
- ModeSelf-paced
- Duration6 – 14 hrs.
- TypeNon-accredited
- CertificateYes
- AssessmentsYes
- LanguageEnglish
- Price Why isn’t the price shown?
