INTRODUCTION
This course describes the skills and knowledge required to implement the organization’s continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.
This course describes the skills and knowledge required to implement the organization’s continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.
COURSE STRUCTURE
This course is divided in 7 sections with questions posed at the end to reflect on learning. After successful completion of the course, learners will be awarded a certificate of course completion.
LEARNING OUTCOMES
At the end of this course, learners would be familiar with the following:
At the end of this course, learners would be familiar with the following:
- Implementation of systems to ensure that individuals and teams are actively encouraged and supported to participate in an organizations decision making processes.
- Organizations’ continuous improvement processes and their communication to employees.
- How coaching and mentoring allows individuals and teams to implement the continuous improvement processes.
- Using systems and technology to monitor and review progress.
- Improving customer service through continuous improvement.
- Recommending adjustments to processes.
- Documenting work performance to aid the identification of further opportunities for improvement.
- Managing records, reports and recommendations for improvement.
Course Features
- DeliveryOnline
- ModeSelf-paced
- Duration12 – 16 hrs.
- TypeNon-accredited
- CertificateYes
- AssessmentsYes
- LanguageEnglish
- Price Why isn’t the price shown?
