INTRODUCTION
This course describes the performance outcomes, skills and knowledge required to develop communication skills in the workplace. It covers gathering, conveying and receiving information, along with completing assigned written information under direct supervision.
This course describes the performance outcomes, skills and knowledge required to develop communication skills in the workplace. It covers gathering, conveying and receiving information, along with completing assigned written information under direct supervision.
COURSE STRUCTURE
This course is divided in 4 sections with questions posed at the end to reflect on learning. After successful completion of the course, learners will be awarded a certificate of course completion.
LEARNING OUTCOMES
At the end of this course, learners would be familiar with the following:
At the end of this course, learners would be familiar with the following:
- Identify some core concepts of communication
- Understand that good communication has a logical structure and flow that can be learned
- Identify barriers to communication
- Understand what good listening skills are Identify opportunities from communication problems
- Recognize and use assertive behavior
- Learn to say no
- Improve your communication at home and at work
- Understand your own behaviors so that you can also start to understand and accommodate the behaviors of others
- Utilize assertive communication procedures
- Recognize ineffective communication
- Apply the principle of effective communication to electronic medium
- Use sound techniques
Course Features
- DeliveryOnline
- ModeSelf-paced
- Duration6 – 14 hrs.
- TypeNon-accredited
- CertificateYes
- AssessmentsYes
- LanguageEnglish
- Price Why isn’t the price shown?
