This course describes the skills and knowledge required to implement the organization’s continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the…
This course describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organizing the minutes and reporting meeting outcomes.
This unit describes the skills and knowledge to foster innovative work practices.
This course describes the skills and knowledge required to manage own stress and the stress of others stress in a team environment.
This course describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and…
This course describes the skills and knowledge required to plan one's own work schedules, to monitor and to obtain feedback on work performance and development. It also addresses the…
This course describes the skills and knowledge required by a worker to make effective use of time, prioritizing tasks and applying different time management techniques at work.
This course covers the requirement to contribute to conflict management in the workplace between self and others, such as staff or clients.
This course describes the understanding, knowledge and skills required to be a volunteer.
This course describes the skills and knowledge required to lead and facilitate work teams, including participating and providing leadership in team planning, developing team commitment and cooperation, managing and…