This course describes the performance outcomes, skills and knowledge required to establish and develop a professional mentoring relationship with a learner, in particular an apprentice or trainee employed by,…
This course describes the knowledge and skills required by the worker to support clients to voice their opinions or needs and to ensure their rights are upheld.
This course describes the skills and knowledge required to clean different types of floor surface.
This course describes the skills and knowledge required to conduct different types of interviews at the workplace.
This course describes the knowledge and skills required to conduct market research using interview and survey methodologies (not specialist statistical design and analysis) and to report on findings.
This course describes the skills and knowledge required to liaise with employers to develop flexible and innovative work arrangements to address emerging needs and promote a balanced approach to…
This course describes the performance outcomes, skills and knowledge required to encourage and support the development of a learning environment in which work and learning come together. Particular emphasis…
This course covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.
It includes identifying the impact…
This course describes the skills and knowledge to understand the importance of networking and to develop networking at the workplace.
This course describes the skills and knowledge required to execute tasks associated with the recruitment cycle.
This course describes the skills and knowledge required to set up a micro business, to research the feasibility of the business opportunity and to investigate the financial capacity to…
This course describes the skills and knowledge required to determine, locate and retrieve information using the internet and intranet.