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  • Conducting Internal Audits

    This course describes the skills and knowledge required to prepare for and participate in a quality audit. The process includes reviewing designated documentation; identifying and developing checklists and audit…

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  • Continuous Improvement

    This course describes the skills and knowledge required to implement the organization’s continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the…

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  • Developing a Budget

    This unit describes the skills and knowledge required to prepare and document a budget.

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  • Innovation in the workplace

    This unit describes the skills and knowledge to foster innovative work practices.

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  • Manage a franchise

    This unit describes the skills and knowledge required to manage a franchise operation including establishing and implementing agreements and ensuring compliance with franchising obligations and legislative requirements.

    The unit applies…

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  • Online Sales

    This course describes the skills and knowledge required by a retail or wholesale business to enhance customer sales and relationships through adoption of an online strategy.

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  • Organizations and Sustainability

    This course describes the skills and knowledge required to develop and implement an organizational sustainability policy, including the modification of the policy to suit changed circumstances.

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  • Promoting a Small Business

    This course describes the skills and knowledge required to plan, implement and manage basic marketing and promotional activities.

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  • Stock Control and Inventory

    This course involves the skills and knowledge required to use inventory systems to organize stock control in accordance with workplace requirements including identifying inventory and stock control systems in…

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