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  • Diversity – Understanding and Managing

    This course covers productive diversity management to maximize workforce effectiveness. It includes contributing to, promoting and monitoring a diversity strategy; facilitating the development of a workforce that promotes and…

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  • Managers as Coaches

    This course deals with the skills and knowledge required to provide on-the-job coaching to clients or colleagues. This course has no parity with National Workplace Trainer standards, but reflects…

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  • Performance Management

    This course describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and…

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