Assertive Communication

This course describes the skills and knowledge to comprehend the different aspects of the communication process, apply effective communication techniques at work and in social settings and utilize appropriate…

Communication Skills

This course describes the performance outcomes, skills and knowledge required to develop communication skills in the workplace. It covers gathering, conveying and receiving information, along with completing assigned written…

Telephone Communication

This course describes the performance outcomes, skills and knowledge required to communicate effectively on the telephone. It requires the ability to make and receive calls, to take messages on…