This course describes the knowledge and skills required to conduct market research using interview and survey methodologies (not specialist statistical design and analysis) and to report on findings.
This course describes the performance outcomes, skills and knowledge required to plan, promote and coordinate conferences, ensuring follow-up procedures are incorporated.
This course describes the skills and knowledge required to implement the organization’s continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the…
This course describes the skills and knowledge required to liaise with employers to develop flexible and innovative work arrangements to address emerging needs and promote a balanced approach to…
This course describes the skills and knowledge required to create a safety culture at work to protect own health and safety and that of others.
This course describes the skills and knowledge required to handle formal and informal negative feedback and complaints from customers. Operators may exercise discretion and judgement using appropriate knowledge of…
This course describes the skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and…
The course describes the skills and knowledge that can be used to train other people in the workplace and help them develop new skills and levels of competence.
This unit describes the skills and knowledge required to prepare and document a budget.
This course describes the performance outcomes, skills and knowledge required to encourage and support the development of a learning environment in which work and learning come together. Particular emphasis…
This course describes the skills and knowledge to identify customers and their needs, generate customer loyalty, making it possible for customers to complain and making unhappy customers loyal customers.
This course covers productive diversity management to maximize workforce effectiveness. It includes contributing to, promoting and monitoring a diversity strategy; facilitating the development of a workforce that promotes and…
This course describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organizing the minutes and reporting meeting outcomes.
This course covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.
It includes identifying the impact…
This course describes the skills and knowledge required for basic food safety practices including personal hygiene, conduct when working in a food service environment, basic pest control requirements and…
This course describes the skills and knowledge required to plan, conduct and report on investigations of work health and safety (WHS) incidents that have resulted in, or have the…