This course describes the skills and knowledge required to extract and serve espresso coffee beverages using commercial espresso machines. It requires the ability to advise customers on coffee beverages,…
This course describes the skills and knowledge required to implement advertising and promotional activities to promote the sale of products and services provided to business customers.
This course describes the skills and knowledge required to ensure the children’s physical and emotional well being is maintained in the after school care environments.
This course involves the skills and knowledge required to apply and monitor security procedures in workplaces in the postal, warehousing, stevedoring, transport, distribution and allied industries in accordance with…
This course describes the skills and knowledge to comprehend the different aspects of the communication process, apply effective communication techniques at work and in social settings and utilize appropriate…
This course describes the knowledge and skills required to provide basic foot, skin and foot nail care to clients.
This course describes the performance outcomes, skills and knowledge required to establish and develop a professional mentoring relationship with a learner, in particular an apprentice or trainee employed by,…
This course describes the knowledge and skills required by the worker to support clients to voice their opinions or needs and to ensure their rights are upheld.
This course describes the skills and knowledge required to prepare and present cheese. This is underpinned by a comprehensive knowledge of cheese varieties. It applies to hospitality and catering…
This course describes the knowledge and skills required to participate in planning, implementation and evaluation of programs providing activities for children.
This course describes the skills and knowledge required to clean different types of floor surface.
This course describes the skills and knowledge required to perform general cleaning duties in wet areas.
This course specifies the outcomes required to clean glass surfaces, including windows, in both internal and external situations. It requires the ability to assess the extent of the cleaning…
This course describes the performance outcomes, skills and knowledge required to develop communication skills in the workplace. It covers gathering, conveying and receiving information, along with completing assigned written…
This course describes the skills and knowledge required to prepare for and participate in a quality audit. The process includes reviewing designated documentation; identifying and developing checklists and audit…
This course describes the skills and knowledge required to conduct different types of interviews at the workplace.